IT Support Analyst

From setting up new computers to diagnosing and resolving technical issues on-site, these are just a few tasks you will be covering. If you're reliable, detail-oriented, and enjoy keeping people's workstations and office technology running smoothly, we'd love to hear from you.

Technical Support & Device Management

• Install, configure, and deploy new computers, laptops, and peripheral devices.
• Prepare IT equipment for new employees, including basic configuration and functionality testing.
• Provide technical support to end users in resolving hardware and software issues.
• Diagnose and troubleshoot faults in workstations, monitors, docking stations, printers, and other peripherals.
• Record, manage, and track IT assets throughout their entire lifecycle.
• Coordinate repairs, replacements, and warranty claims for IT equipment with suppliers and internal support teams.
• Support relocations, moves, and reconfiguration of workstations within office premises.
• Ensure device compliance with company standards, security policies, and cybersecurity requirements.

Conference Room & Office Technology Support

• Provide support for meeting rooms, video conferencing systems, and audiovisual technology.
• Resolve technical incidents related to Teams Rooms and presentation equipment.
• Perform basic preventive checks and equipment testing.

Employee perks, benefits

• 6 extra days off: 3x localhost days and 3x sick days
• Referral bonus
• Benefit plus budget
• Multisport Card
• Financial contribution to Pension plan
• Education support (certificates, courses, trainings)
• Bonuses at every smashing life events
• Flexible working arrangements
• Transparent approach and communication
• Supporting your ideas

Employee requirements

Language skills: English - Upper intermediate (B2)

Number of years of experience: 1

Personality requirements and skills

Technical Skills

• Basic understanding of network infrastructure (LAN, Wi-Fi, VPN).
• Experience installing and configuring PCs, laptops, and peripherals.
• Ability to diagnose and resolve hardware issues.
• Familiarity with the Microsoft 365 environment (Teams, Outlook, OneDrive, SharePoint).

Soft Skills

• Customer-oriented mindset with a focus on quality support.
• Ability to communicate technical information clearly.
• Independence in resolving incidents and organizing work.
• Ability to multitask and prioritize effectively.
• English level B2.
• Driver's license.